Return policy
Last Updated: May 2026
Thank you for choosing ANKAANKA.
We are committed to providing reliable livestock health products and professional customer service. Please review our Return Policy carefully before making a purchase.
1. Return Eligibility
Returns may be accepted under the following conditions:
- The product was received damaged or defective
- The incorrect product was delivered
- The item remains unused and in its original packaging
- The return request is submitted within 7 days of delivery
Products returned without prior approval may not be accepted.
2. Non-Returnable Items
For safety and quality control reasons, the following items are generally non-returnable:
- Opened or used animal health products
- Products with damaged or missing packaging
- Expired products
- Customized or private label products
- Clearance or special-order items
3. Return Request Process
To request a return, please contact our support team with:
- Order number
- Product name
- Photos of the product and packaging (if applicable)
- Description of the issue
Contact Email: xiezhitao417@gmail.com
Our team will review your request and provide return instructions if approved.
4. Refunds
Once the returned item is received and inspected, approved refunds may be processed to the original payment method.
Please note:
- Shipping fees are generally non-refundable
- Refund processing times may vary depending on payment providers or banks
5. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us as soon as possible after delivery. We will work to resolve the issue promptly.
6. Shipping Responsibility
Unless the return is due to our error, customers may be responsible for return shipping costs.
We recommend using a trackable shipping service for returns.
7. Contact Us
If you have questions regarding returns or refunds, please contact us:
Website: ANKAANKA
Email: xiezhitao417@gmail.com